Terms of Service

Aificient Studio is provided by Concord Software SL, an independent software company at Avenida Cantabria 15, 39012 Santander, Spain (“Aificient”, “we”, “us”). These Terms of Service are a binding agreement between you and Concord Software SL. By downloading, installing, or using the app — on the web, on Windows or macOS, or on iPhone and iPad — you agree to them; if you do not agree, please do not use it. You can reach us about them at [email protected] or at that address.

You must be at least 18 years old, or the age of majority where you live, and able to enter a binding contract. If you use Aificient on behalf of a company or organization, you confirm you are authorized to accept these terms for it.

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use Aificient Studio on devices you control, for your own content — personal or commercial. The app itself, along with its name, logo, design, models, and underlying software, remains ours or our licensors’, and every right we do not expressly grant is reserved.

You may not copy, resell, rent, sublicense, modify, decompile, or reverse-engineer the app, or strip out any notices, except where the law says we cannot stop you. If you send us feedback or ideas, we may use them freely, with no obligation to you.

Aificient Studio is provided “as is” and “as available”, without guarantees of uptime, performance, or output quality. Because it keeps evolving, we may add, change, move, suspend, or remove features — or the whole service — at any time, with or without notice.

We will try to give reasonable notice of changes that materially affect you, but we are not obliged to keep any particular feature available.

Generation and cloud rendering run on credits. A new account starts with a small welcome gift of credits, and a free trial of one plan may be offered; continued use requires a paid subscription (Standard, Pro or Max). Each plan includes a monthly allowance of credits and storage, and what an action costs in credits is shown before you start it.

If an account without a subscription goes unused for 30 days, we may delete the media we generated in its projects (images, audio and video) to free storage, after emailing you at least 15 days before; signing in or subscribing before then cancels it. Your scripts, projects, uploaded files, characters and voices are kept, and an account that paid for a plan in the last 60 days is never affected. The Privacy Policy has the details.

Credits that come with a plan, and the daily top-ups an account on a plan or a trial can claim, are valid for the current billing period and expire when it ends; they do not roll over. Welcome, gift, and promotional credits may carry their own expiry date, and renders paid with them can carry a small visible watermark. Credits have no cash value and cannot be sold, transferred, or exchanged for money. If a render fails or you cancel it, the credits reserved for it are returned.

Renders on Aificient Cloud are paid in credits, priced by the length and quality of each clip. Renders on your own hardware use no credits for the rendering itself, but still need an active plan once your free credits and trial are used up. A GPU you rent with your own account at a cloud provider (such as Vast.ai) is billed to you by that provider, under its own terms.

Subscriptions bought on our website or in the desktop app are processed by our payment processor, Stripe. They renew automatically each billing period until you cancel, and you can cancel at any time from the app, with effect at the end of the period you have paid for. A free trial is limited to one per account: on the web it needs a payment card, its credits arrive straight away, and the plan is charged when the trial ends unless you cancel before. Any price is shown, with how taxes apply, before you accept it, and we may change prices with reasonable notice before your next renewal.

Nothing here removes a refund or withdrawal right you have under the consumer law of your country.

Subscriptions bought in the Aificient app for iPhone and iPad are sold and billed by Apple through your Apple Account, at the price shown in the App Store for your country, and payment is charged to your Apple Account when you confirm the purchase. A subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period; the renewal is charged within the 24 hours before that period ends. You can manage or cancel it in your Apple Account settings — deleting the app or your Aificient account does not cancel it.

If a free trial is offered, it is limited to one per account, the plan is charged when the trial ends unless you cancel at least 24 hours before, and any unused part of the trial ends when you buy a subscription. A plan bought through the App Store can include a different monthly credit allowance from the same plan bought on our website; the allowance shown when you buy is the one that applies.

Refunds for App Store purchases are decided by Apple, under its own policies, and we cannot issue them ourselves. If you ask Apple for a refund, Apple may ask us for information about that purchase, and you agree that we may provide it — whether what you bought was delivered to you, whether you could try Aificient for free before paying (for example with welcome credits or a free trial), and our view on the request, which reflects how much of the purchase you have used. We send it only to help Apple decide on your request, and it never includes the content you create.

These terms are between you and Concord Software SL, not Apple, and Apple is not responsible for the app or its content. Your licence to use the iPhone and iPad app is limited to Apple-branded devices you own or control, as permitted by the Usage Rules in Apple’s Media Services Terms and Conditions. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any; to the maximum extent permitted by law, Apple has no other warranty obligation for it. Apple is not responsible for addressing any claim by you or a third party relating to the app — including product-liability claims, claims that it fails to conform to a legal or regulatory requirement, consumer-protection claims, or claims that it or your use of it infringes someone’s intellectual property; those are ours to handle as these terms describe. Apple and its subsidiaries are third-party beneficiaries of these terms and, once you accept them, may enforce them against you.

To keep Aificient stable and fair for everyone, we may set, change, and enforce usage limits at our discretion — including rate limits, queue priority, render quotas, and daily, weekly, or rolling-window caps and fair-use thresholds. These limits can vary by plan and can change over time, and we may adjust them without notice.

How much you can do may depend on factors such as your plan, the length and resolution of what you render, the models and features you use, overall demand, and the shared capacity available at the time. A usage limit is not a guarantee of any particular speed or capacity.

We may throttle, queue, pause, or suspend usage that is excessive, automated, abusive, or that threatens the stability or security of the service or our providers. If you reach a limit, you may be asked to wait, reduce the work, or upgrade your plan.

You own and are responsible for the scripts, scenes, characters, voices, and videos you generate and publish. That means making sure your content is lawful and yours to use — that you hold the rights to any likeness, voice, image, brand, or material it references (for example, a photo you turn into a reusable character), that you have any consents you need, and that it does not infringe, defame, or deceive anyone. You — not Aificient — are responsible for what you create and where you post it.

Aificient produces images, voices, and video using AI models. Output can be inaccurate, unexpected, or similar to existing works, and the same prompt can produce different results for different people — we cannot guarantee it is original, non-infringing, or fit for any particular purpose.

You are responsible for reviewing what you generate before you use or publish it, and for adding any AI disclosure that a platform or the law in your market requires. As between you and us, your generated output is yours, and we claim no ownership of it.

You agree not to use Aificient Studio to create, generate, or distribute content — or to behave — in any of these ways:

• Anything illegal, infringing, fraudulent, defamatory, or deceptive, or that breaks the rules of a platform you post to;
• Sexual content involving minors, non-consensual intimate imagery, or content that sexualizes or endangers children, in any form;
• Impersonation, or a face, voice, or likeness used without the consent of the person it belongs to;
• Harassment, hate, incitement to violence, or coordinated disinformation;
• Malware, spam, or large-scale automated posting designed to manipulate a platform;
• Reselling, sublicensing, scraping, reverse-engineering, or circumventing the app’s limits, security, or our compute providers’ rules.

We may remove access for serious or repeated breaches. You remain responsible for your conduct on the third-party platforms you connect.

You can connect TikTok, YouTube and Instagram to Aificient through their official APIs, by signing in on each platform and approving access. By connecting an account, you authorize us to publish on your behalf only the content you choose, with the settings you choose, when you publish it or at the time you schedule. We never post anything you have not chosen, and you can disconnect at any time, as our Privacy Policy on deleting your data explains.

You are responsible for what you publish and for following each platform’s own terms and community guidelines, including TikTok’s Terms of Service, the YouTube Terms of Service and the Instagram Terms of Use, and their rules on music, branded or commercial content, and labelling AI-generated content. By publishing to YouTube, you agree to be bound by the YouTube Terms of Service.

Posting to TikTok is also subject to TikTok’s Music Usage Confirmation and, when you disclose a post as commercial content, its Branded Content Policy.

Aificient is not affiliated with, endorsed or sponsored by TikTok, Google or YouTube, or Meta or Instagram. Their names and logos are trademarks of their owners and are used only to identify where you publish.

Each platform decides what its API allows, and can change or withdraw it. Features, formats and limits — such as daily posting caps, or posts kept private until a platform approves our app — vary by platform and account and may change without notice. A post can be delayed, fail, or be rejected or removed by the platform, so we cannot guarantee that a post is published, or published at the exact time scheduled.

These platforms, the account you sign in with (Google or Apple), any cloud-GPU provider you attach, and your mobile carrier or internet provider are run by third parties, under their own terms. Subject to clause 12 and to your mandatory consumer rights, we are not responsible for their availability, their decisions about your account or content, or changes they make to their terms or APIs.

To the fullest extent allowed by law, Aificient Studio and everything it produces are provided “as is” and “as available”, without warranties of any kind — express or implied — including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the app will be uninterrupted, secure, or error-free, that defects will be fixed, or that any output will be accurate, lawful, original, or suitable for what you have in mind.

Some jurisdictions do not allow certain warranties to be excluded, so parts of this may not apply to you, and nothing here affects mandatory rights you have as a consumer.

To the maximum extent permitted by law, Concord Software SL will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or content, arising out of or related to your use of (or inability to use) Aificient Studio — even if we were advised such losses were possible.

Our total liability for all claims relating to the service is limited to the greater of the amount you paid us in the 12 months before the claim, or €100. If you have only used free credits or a trial, that amount may be zero.

Nothing in these terms excludes or limits liability that cannot be excluded by law — for example for fraud, for death or personal injury caused by negligence, or for your mandatory rights as a consumer. Some places do not allow certain limits, so some of the above may not apply to you.

You agree to defend, indemnify, and hold harmless Concord Software SL, its owners and team, from any claims, damages, losses, and reasonable costs (including legal fees) arising from content you generate or publish, your use of the app, your breach of these terms, or your violation of any law or third-party right.

We may take over the defense of any such claim, and you agree to cooperate; you will not settle anything that imposes an obligation on us without our consent. If you are a consumer, this applies only to the extent your own act, default, or breach caused the claim.

You can stop using Aificient Studio at any time. We may suspend or end your access — in whole or in part — if you breach these terms, if we reasonably believe your use is unlawful or harmful to others, to our providers, or to the service, or if we discontinue the product. Where it is reasonable to, we will give notice.

You can close your account from the app’s settings at any time. It is deleted after a 30-day grace period during which you can change your mind. Closing it stops a subscription bought on our website from renewing; one bought through the App Store has to be cancelled in your Apple Account settings.

On termination, your licence to use the app ends and you must stop using it. The parts of these terms that by their nature should survive — content responsibility, disclaimers, liability limits, indemnity, and governing law — continue to apply.

You confirm that you are not located in, and will not use Aificient from, a country subject to a comprehensive EU, UK, US, or UN embargo, and that you are not on any government restricted-party or sanctions list. You agree to comply with all export-control and sanctions laws that apply to you, and not to use the app for any purpose they prohibit. You are responsible for complying with the laws of your own country, which may differ from Spain’s.

If you believe content created or published with Aificient infringes your rights or breaks these terms, write to us at [email protected] with enough detail to identify the content and your rights, and we will review it in good faith. We respond to valid intellectual-property complaints and may remove access for users who repeatedly infringe.

Because the app posts through your own platform accounts, a complaint about a published post may also need to go to the platform it appears on.

We may update these terms as Aificient grows — to reflect new features, plans, or legal requirements. When we do, we will change the “last updated” date below, and for material changes we will try to give clearer notice in the app or by email where we can.

If you keep using Aificient after an update takes effect, that means you accept the revised terms; if you do not agree, please stop using the app.

These terms are governed by the laws of Spain, where Concord Software SL is established, without regard to conflict-of-laws rules. Nothing here takes away the mandatory consumer-protection rights of the country you live in.

If something goes wrong, please contact us first — most issues are sorted out quickly that way. If we cannot resolve it, the courts of Santander, Spain have jurisdiction; but if you are a consumer, you may also bring proceedings in the courts of your own country of residence, and you can use the European Commission’s online dispute-resolution platform at ec.europa.eu/consumers/odr.

• If any part of these terms is found unenforceable, the rest stays in force.
• These terms are the entire agreement between you and us about Aificient Studio, and replace any earlier understanding.
• You may not transfer your rights under these terms; we may transfer ours to a successor (for example, if the company is reorganized or sold), without reducing your rights.
• If we do not enforce a right straight away, that is not a waiver of it.
• We are not responsible for delays or failures caused by events beyond our reasonable control.
• These terms are written in English and offered in Spanish for convenience; if the two ever conflict, the English version governs.